Skip to content
Dr. Farrukh Akhtar
All projects
RabobankBanking2024Germany

Sophie.ai – generative AI knowledge retrieval

Sophie.

Role: AI Architect

The approach

Sophie.ai is a Generative AI solution for Rabobank, built on Azure, OpenAI, and LangChain to enable intelligent data retrieval. It integrates with data warehousing solutions and Confluence pages, using Function Apps for real-time queries and Retrieval-Augmented Generation (RAG) to enhance response accuracy. The system processes natural language queries, retrieves relevant data dynamically, and delivers precise insights, streamlining knowledge access across the organization.

Related projects

  • BHPMining2025

    Agentic AI automation for hire-to-retire HR processes

    Designed and delivered an Agentic AI automation framework in ServiceNow to streamline end-to-end HR request processing.

    manual steps eliminated
    17
    manual steps eliminated
    HR workload removed
    40 FTE
    HR workload removed
    DatabricksServiceNowOpenAI (BYOM)Agentic AIAzure Foundry
  • Aware SuperSuperannuation2026

    AI response evaluation framework for multi-agent RAG

    Designed an evaluation framework to systematically measure the accuracy, relevance, groundedness, and safety of AI responses generated by Aware Super's multi-agent RAG system over Azure AI Search, benchmarked against a curated golden dataset.

    quality gates evaluated: routing, retrieval, response
    3
    quality gates evaluated: routing, retrieval, response
    Azure FoundryMicrosoft Agentic FrameworkMicrosoft Evaluation
  • NSW Government (DCCEEW)Government2026

    Secure, governed Google Cloud AI sandbox

    Built a governed, security-hardened Google Cloud environment for AI/Vertex AI PoCs, fully as Terraform IaC — Shared VPC with default-deny egress + per-PoC isolation, least-privilege IAM (service-account impersonation), org-policy guardrails, IAP bastion, audit logging and cost budgets, with a reusable project factory to onboard new teams in minutes under security guardrails by default.

    to onboard a new team, guardrails by default
    Minutes
    to onboard a new team, guardrails by default
    TerraformGCP Vertex AIGCP Shared VPCGCP Cloud NATGCP IAM